ABSTRACT
CJ Digital is the academic and procedural platform implemented by the Legal Aid Clinic (LAC) of a private University in Colombia. This technological platform seeks to transform the academic space where students of the School of Law continue their training process by giving legal advice to people in vulnerable situations with the support of a professor. With the dissemination of Covid-19, the LAC platform underwent an accelerated validation of its functionality, which revealed usability issues and opportunities for improvement. Among the problems was the difficulty in managing and visualizing case files and the academic management by advisors. The article presents a case study of a LAC platform based on the relation between design thinking and systems thinking approaches applied to interaction design and user experience (UX). System thinking was used to understand the dynamics related to consultations and cases of the areas and legal clinics of the LAC. Design thinking was used to understand the needs and motivations of students and advisors. Based on the findings, we developed a concept for the platform that integrates to main features a new architecture for shared folder management and the development of a procedural timeline. Also, some support functions were improved, such as auto-save, editable grading rubrics, notifications, a text editor, and space for coaching, tutorials, and FAQs. These functionalities can make CJ Digital a national and international reference in creating and deploying legal services. CJ Digital remains a platform for the management of internal processes between students and advisors. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.